Our promise
We stand behind every cup.
14-day returns, 24-month warranty, zero drama.
14-day returns
24-month warranty
Refund in 5 business days
14-Day Returns
Changed your mind? No problem. Send it back unused within 14 days for a full refund — no questions asked.
Contact us
Email hello@chiato.com with your order number and "I'd like to return" in the subject line.
Receive your label
We'll send a return shipping label to your email within one business day.
Ship it back
Pack the item in its original box and drop it off at any post office or collection point.
Get refunded
Once we receive your return, we'll process a full refund to your original payment method within 5 business days.
24-Month Warranty
Every CHiATO product is covered for 24 months against manufacturing defects. We build things to last.
What's covered:
- Manufacturing defects in materials and workmanship
- Electrical faults and motor failure under normal use
- Parts that break during normal daily use
- Replacement or full repair at no cost to you
How to claim
Email hello@chiato.com with your order number, a description of the issue, and a photo. We'll sort a repair or replacement within 2–3 business days.
What's not covered
We're fair, but a few things fall outside our policy.
Surface scratches, discolouration from heat, or worn components that result from everyday use over time are not covered by warranty. That said, we still want you happy — drop us a message and we'll see what we can do.
Drops, spills, cracks, or damage from misuse aren't covered under the manufacturer warranty. Returns are also limited to unused items in original packaging — items showing use cannot be accepted for a refund.
Returns must be initiated within 14 days of delivery. After that window, only warranty claims apply. If you're just outside the window and have a genuine issue, email us — we'll always try to help.
Any product that has been modified, disassembled, or repaired by a third party is no longer covered by our warranty. Please contact us before attempting any repairs yourself.